The Incentive Effect of IT: Randomized Evidence from Credit Committees
This experiment provides direct evidence on how information technologies can lead to the decentralisation of decision-making processes within organisations, and how IT solutions may represent an effective and low-cost alternative to steepening or increasing monetary incentives. Providing credit scores increased the effort committees put into solving more difficult problems, increased committees' overall output, and reduced the need for higher-level manager involvement in the decision-making process.
