Jacqueline Ng Lane

Assistant Professor

Harvard Business School

Jackie Lane is an Assistant Professor in the Technology and Operations Management Unit at Harvard Business School and a co-Principal Investigator of the Laboratory for Innovation Science at Harvard (LISH) at the Digital Data Design Institute (D^3) at Harvard. She teaches Technology and Operations Management (TOM) in the MBA first year required curriculum.

In her academic research, Jackie investigates the strategic utilization of diverse knowledge and perspectives within organizations to identify and champion groundbreaking projects and ideas. Her recent work explores how expertise influences the development and evaluations of early-stage projects, and how artificial intelligence can complement human expertise in decision-making processes. She has partnered with organizations such as NASA and Harvard Medical School to design and run field experiments to solve their innovation problems and challenges.

Jackie earned a bachelor’s degree in operations research and financial engineering from Princeton University, an MBA from Columbia Business School, and a PhD from Northwestern University. Most recently, she was a postdoctoral fellow at Harvard Business School and the Laboratory for Innovation Science at Harvard. Jackie has also worked in sales & trading and equity research at Morgan Stanley and as a finance and operations manager at Microsoft.